SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
Everything works
Thanks for the return of the covid problem and border closure
So, I got this thing. What can I say. It is heated up to 80 degrees and sometimes higher. Put Real Racing 3 and tried to play (although honestly bought as a media center mom), let's just say out of the FPS box to hell. The version I have is the simplest 2.16. The first thing I noticed was that the cooling slots from below, the gap almost no. There were four silicone legs. Temperature dropped to 78. Then he opened this miracle and drilled a couple of small holes in the top lid. Drill so as not to hurt the antenna. The temperature fell to 69. Then I screwed the cooler from 775 socket, here the temperature at any load fell to 45, but honestly, aesthetics has disappeared. Mom will not play toys for sure, so the cooler was removed. Cooler by the way installed from below and connected to the USB of the console itself. Another noticed one strange thing, if the keyboard is connected complete (it is by the way in English) then the joystick from Xbox One tupit and catches at a small distance, but once you pull out the whistle from the keyboard all the rules
Fast Diet. Great prefix. Thank you store.
Ordered the prefix on April 21 from Russia, received at the post office on April 30. Packed well, even the box did not crumble. Configured, works fine. Not even very warm. While watching yotube, television. All is well. Description corresponds. Immediately ordered an aeromouse, this is much better than a regular remote.
It's just super for 6 days in the Bryansk region. Everything works fine. To the store Thank you very much.
Everything came, intruders to quarantine. Do not overdo, Bo bought for the nobles.
The goods came to Ukraine in 3 weeks. it was tracked all the way forward. Packed well. the kit corresponds to the description. after checking to finish.
Recommend this store and your product, kindness, promptness, authenticity, efficiency.
Good set-top box TV box. Without problems on Wi-Fi connected to the router. To access Google services, you must pass authorization. Watched videos on YouTube, the movie on ivi.ru, played games through the play market. It came to Tashkent in 38 days via Singapore Post. The track is tracked on the entire route.