SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great, easy installation, very loud. Smoke alarm is instant. Notification has about 1-2 minutes delay.
받았습니다 테스트가 잘않되고 아주 많은양의 연기에 작동은 하는데 확실하지 않아요 맞게설치가 됬는지 모르겠네요 ~ 맞게 설치가 됐나요?
Amazing product. Alarm could wake you up even if you where in coma. I was surprised that this smoke detectro is smaller than regular detectors. Setup is very easy. If you have at home 5GHz and 2,4GHz wifi networks, smoke detector only works in 2,4GHz network, and to pair it your phone too needs to connect to your 2,4GHz network. When detector is trigered about 20-30 sec delay is when app gets message about alarm. Recomending to everyone.
ich dane für alles ein super Rauchmelder und Seher zu verlässlich danke ich hoffe das battery 3 Jahre oda mehr Halden super weiter so
Makkelijk in gebruik. Handig te bevestigen met de plakkertjes.
Telecharger l'application TUASMART Voici les étapes que vous avez réalisées Préparer l'application avec votre réseaux mot de passe etc .. Puis suivre l'image ci dessous en choisissant capteur de protection et alarme autre.. Retirez les piles de l'appareil. Ensuite réinstaller la batterie 5 mn (Si vous voulez réinstaller la batterie rapidement, après avoir retiré la batterie, vous pouvez appuyer sur le bouton test jusqu'à ce que l'appareil ne s'allume pas, après cela, attendez environ 1 minute puis réinstallez la batterie.) (2): après avoir réinstallé la batterie, appuyez sur le bouton de test dans les 10 secondes jusqu'à ce que la lumière jaune flasque rapidement; après que la lumière jaune flasque rapidement, veuillez suivre le manuel pour connecter le WIFI. (Veuillez connecter le WIFI dans les 50 secondes.) Après avoir configuré le détecteur sur l'application, vous pouvez voir que les lumières bleu qui clignote et vert clignotent
Very good. Fast shipping. Thanks a lot!
demoro por culpa de aduanas chilenas, en buen estado, ahora hay que probarlo
Доставка быстрая, всё пришло без повреждений и в рабочем состоянии. С настройкой разобрался быстро - сначало устанавливается приложение TuyaSmart и выдаёте ему разрешения которые оно требует (требует оно все разрешения включая локацию и блютуз - без этого нельзя! потом отключите!), включаете детектор и автоматический поиск (занимает несколько минут) - всё готово :) очень важно - сразу подключите свой смартфон к Wi-Fi 2,4 ибо с 5 не конектится! Т.к. у меня телефон и планшет Xiaomi - для корректной работы приложения надо выдать всё, что необходимо Xiaomi :) Само устройство на дым реагирует мгновенно (довольно громко орёт!) - оповещение на смартфон и планшет приходит примерно через 30 секунд, звук сигнализации в приложении отключить у меня не получилось (мелодию можно выбрать свою), устройство само перестаёт орать когда понимает, что дым кончился. Мой вердикт - рекомендую и сам детектор и магазин. Продавец отвечает на все вопросы В посылке прилагается инструкция на английском языке.
Everything is as described. It's very noisy. Works perfectly. Recommend