SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
Column loud advise for purchase sound clear
Good product and good sound quality, is what the publication says, arrived in 15 days in Tijuana.
Excellent buffer, purely sings, the volume is also good (although a little more was expected). On the sides instead of the membranes are small Sabas, bass separately adjustable. The sound on the buttons of switching the track and on the variable transistor is mixed and subdued separately. So to speak both there and there. In the seating places for the speakers are flickering LEDs. (it would be great For such a price. I'm very davolen!))) on delivery... I drove the Mail of Russia to the carbogorsk of the Amur region for 2 weeks. Thank you for the good goods and fast delivery!
Is OK
Bass sound good
GENIAL !!!
Kalonka chic everything works everything glows. Shipping fast. The store answered all questions promptly. The parcel was delivered by The Courier.
It came quickly. I did not communicate with the store. The sound of course is not Ahti, but for the gym (for which And Took) or rest in nature will go
The goods came to Lipetsk quite quickly in 10 days, Prince Courier. The product fully corresponds to the declared data, it is worth its Denel, loud, the bass is normal, on the Bluetooth came together immediately and from the USB flash drive, charging and strap included, in the end, all the rules and no questions. I advise the goods and the store. Photo I will not bother, because. The product fully matches the photo
Cool
Everything is super! that's only Bluetooth does not work!
It came quickly, orleth loudly, but only two small speakers on the side panel, twist "bass" does not give any effect, inside 1 large speaker and not 2, but make it work did not work, the body from the carton pipe-I do not advise to wet, side plugs hold on three малюпусеньких саморезиках (see photo)