SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
It came quickly to the pedestal of five. The prefix works. Only connected to kinetic start. To emergency and giga-No. Knowledgeable people said that top routers on 5 GHz use the WiFi AC or AH standard, and the prefix is only n. Maybe the firmware will help, but be careful
I received it in a combined parcel. well packed, nothing anywhere was crumpled. The grandson helped to connect, everything works fine. thanks to the store. I will order more.
The parcel went less than two weeks to Ukraine. The whole set is visible in the photo. HDMI cable and charging 1 meter. There is PWM. Buttons for the TV need to be customized, there is video on the Internet. Works satisfactorily.
Shipping fast. Packed well. Prefix and remotes without damage. Connect quite quickly but some apps want to be better. The keyboard and remotes work clearly.
The goods are packed well, came without damage and very quickly. The goods are very good looking, the quality is 5 +. Image and response speed at altitude. Remote Mouse, very convenient to use. I recommend both the product and the store.
Thank you. All as in the description. connected via AV cable. I took it for a gift-Super!
The goods are according to the description, works very well, I'm very satisfied, and the alien before the specified period,
The goods were delivered on time, we will check.
To Moscow in 17 days. Packing is good. Nothing is broken, the package is correct. The only negative with the HDMI cable when connected to the TV was no sound, everything worked on my cable. As a result, what would make it work with the native one is necessary in the sound settings to leave the galki only on the codas and HDMI.
Just Excellent ! Many thanks for excellent quality TV Box , fast delivery. Highly recommended.
Up to Tambov it was two weeks, hung for some reason on the border. The product corresponds to the declared and ordered configuration. With the store did not communicate, sent quickly, the order was packed well so that I could not shake the handle of Rashi's mail. The seller definitely 5 stars and accordingly recommend. In the evening, I'll add a review.
Quality is good worth your money. The picture is clear without brakes.
Will go
Delivery delayed for 5 days, but this is not the fault of the store. In general, a normal prefix, there are incomprehensible trivia for example: When turns off from the console-does not burn the time, for some reason there are no normal settings settings Settings D. It is heated very much without a fan up to 80gr., with a fan up to 49gr., see the photo. In general, I'm happy. Thank you seller!
Super TV set-top box, everything works, excellent keyboard, fast delivery 5 days to Stavropol territory, thanks to the store
доставка быстрая в самарскую область неделя , в комплекте два пульта , батареек нет , работает нормально
Super fast shipping! In Voronezh 11 days! Thats cool! Packed the prefix is good, in two layers of pooerka, the box is whole, the prefix is small and neat, in the kit came 2 remote, simple and voice. The connection is very simple, it will understand the child, even without instructions, although it is in several languages, but not Russian. Very interesting thing is a voice remote, he is an air mouse, you need to come to it. Batteries in the set were not, you need 2 micro-fingers in each remote control. Everything works and even very fast! I recommend the store, although she did not communicate with him, there was no need. Thank you for the goods. Successful sales!