We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wauw!!! Superquick delivery and a perfect product
pretty impressive packaging. camera doorbell looks and feel plasticky. camera quality looks like 720p rather than 1080p. tried for 3 days. the sensor is good, it captures movement immediately when someone is nearby. video lag time is abt 2 seconds. video start up can be jerky too. bell chime in less than 1 second after the button is pressed. however, you have to place your bell near the door if not the chime won't work. when doorbell is pressed, our smartphone will get a notification in about 1-2 seconds. but the way we get notification is inconsistent. I tried many times, it can alert you with just an icon appears on top of the notification section. at times it alerted you like an incoming phone call. phone notification is inconsistent when it is in your pocket. some times you get alerted like an incoming phone call, most of the times you will not know until you take out your phone and check on it. anyone can teach me how to make it consistent when someone press the doorbell?
En general buena calidad. Me costó en lazar con el teléfono pero lo intente con otro teléfono que funcionó y luego comenzó a funcionar con el mio. Buen vendedor respondió a mis consultas.
fast delivery to France, the product is conform at the description, excellent store, i highly recommand this store.