SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The buttons are medium, but in general approx.
Everything is fine. everything came quickly.
Perfecto. Tal cual la descripción. De buenos materiales y acabado excelente. Demoras por aduanas en Colombia pero todo correcto. Muy contento con el producto
Very good gamepad, quality, nice lies in the game. Bought for games on the emulator, for Android. Joysticks are very high quality. As a native gamepad personally I do not recognize, but with the help of shooting V3 everything works. The charge keeps well, the phone does not fall out. What is very pleased, it is a forming factor. Both parts of the GamePad are felt as full-size. Advise.
Very good product, it works just like the description says. Light plastic Material, but good quality. Good details. Good battery life. I currently use it on a xiaomi pad 5 tablet without any problems. I recommend 100% for emulator sets.
The product corresponds to the description. Everything works well. Shipping fast.
I have gotten three of these so far. The store was responsive, switched color for what I wanted and gave me thumb grips with my last controller. I have been a customer three times and each time they are great. Great delivery time. Box covered in air padding to protect item. Great attention to detail! I recommend.
Very good was top in tablet, worked on 10.1"
It works great, tested with emulators and Game Pass, I haven't tried using it as a touch emulation. Compatible with 10 inch tablet, very comfortable.
I get there sooner than expected. Something complicated to use at first on Android but then you do it works perfectly.
Very good product, arrived in a relatively good time, ípega is a very good brand, loved the control, it auto-configure pros games, the box arrived well protected, is really a very good product.
Excelente velocidad de reacción, mejora por mucho la experiencia de juego. lo único triste es que no soporta el espesor de mi teléfono ya que es muy grueso (Armor13 Ulefone) pero para cualquier Smartphone que no sea Rugged funcionará perfectamente, todo excelente!!
After q made him bn packing the parcel I dented him a little now to prove it
Just received will still do some tests more got everything right and well packed
Gamepad work, packed well. connected without problems.
Better then expected. Quality product! And quick delivery
Good packing and packing! Delivery is slightly more than 2 weeks. Gamepad is excellent)
Works fine, batteries last for a long time. Thank you!
Everything is super, I have not checked in the work yet, I will check
The store is very nice, and respond very quickly. The gamepad is nice looking and good quality.