SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good quality goods, everything works as it should, the control is a little not familiar, but intuitive, A good toy for home use, because it's too light, on the street it will tear down the wind
Drone came really fast. At first sight I have a problem with control but after tryuing several times, now it’s good. For this price you may have a great fun with drone.
I recommend it.
Well packed. Tested. It seems to fly. And even the movement of the hand reacts. But you can't check the room. I will test the weather. The store put another gift. Nice.
Corresponds to the scripture. The truth is not easy to control it. At the start immediately goes to the side, there is no stabilization. Maybe I just haven't mastered management yet. The fabric on the control glove is very thin, twisted. We'll figure it out.
The goods came quickly in two weeks. The store is wonderful. Shop recommend! The goods arrived quickly in two weeks. The seller is wonderful. Store recommend!
Funny toy, but you need to get used to control.
It came in 27 days, it is necessary to get used to the management, otherwise it flies to the devil of the mother, took his sister, I will teach
заказ получили.все соответствует описанию.большое спасибо продавцу.
nice drone. The store sent out very fast. Turkey 19 day delivery. I advise.
Посылку получил, проверил. Все работает, доставка CDEK, но продавец дал трек номер, который не отслеживался. Хорошо, что служба доставки отправила мне смс и я связался с ними, уточнив день доставки. Продавцу 5*****, но нужно выдавать правильные трек номера.
Llego rápido estamos aprendiendo a manejar los manuales muy limitados pero bien
Efficace
Супер. Доставка 14 дней. Управление это пздц) привыкать надо))) и комнату побольше))) Тула
thank you
Tutto perfetto molto veloce
sin probar... ya dire
I'll be honest, I like this new Volcano Drone. I really do. Maybe the box came in a bit crumpled on the corners, but the goods inside were not damaged. And it came in with everything you need to fly a drone, from the instruction manual to the replaceable blades, battery charger, and the remote control. The only element this quadcopter lacks is the 480P built-in camera. And that's quite a shame, since that's exactly the model I had ordered. Maybe I could be wrong, and the camera is actually there, but so far I didn't find it. Overall, aside from the missing camera, I'm satisfied with the received product, as it's fully functional and responsive...but I cannot say I'm VERY satisfied with it.
very fast the delivery
Товар пришел быстро. Все проверил, работает хорошо. Спасибо.
Me enviaron un guante para la mano izquierda y soy diestra. No es tan sencillo de manipular, la batería dura alrededor de 5 minutos, es resistente, es entretenido pero podría ser mejor.
gercekten cok güzel...tesekkurler
good store, thanks
must learnt to comand,but great little toy
Коробка пришли мятая, но товар не повредился. В комплекте была инструкция, квадрокоптер, сменные лопости, зарядка и пульт. Для ребёнка 8 лет управление даётся тяжело. Необходима определенная сноровка. Не могу сказать, что управление точное. Лопасти повредили в первый же день, пока учились справляться с эти чудом. Хорошо что были запасные