SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon Thank you all well
It came quickly, well packed, on Android works well, the keyboard works perfectly, the mouse brakes a little response, replaced with their game, the lighting is cool, in general the goods are good
The product arrived very fast. Made of good feel top quality
The goods came in a well-protected package, in excellent condition. Works properly. I am happy with the purchase. Thank you
Wow, this is really cool, tested it it working really well atm love it thanks
The parcel came to perm for 25 days. Everything works. The son is happy.
Everything works super tanks played time that I advise. You need to configure the buttons by dragging the desired cell.
3 weeks went, packed perfectly, everything works, on Android works through the application shootingplus V3 in the market to download, as will be added, no software updated
Seller Super! Sent on request instinct. Works out of the box. Recommend! Nice shopping! Good luck to all!!!
Clave and mouse works (like)), it came quickly!!! Which is very happy! But there's one thing... I can't play on iPhone iOS 14.2 app curve. So now this Chinese stuff will dust on the shelf!!! On Android seems to be going
It's all here. I will check now
Kit working. The mouse is heavy with metal inserts. Very comfortable. Advise.
Great controller. Just fire, everything works, it came quickly enough, only 3 weeks in Stavropol territory. The only instructions in Chinese and English, I did not understand anything and with the installation of the software there were enormous difficulties, but this is another matter. Translation in the game itself is root, but I'm happy, everything interacts, is configured. Advise
Received today only, packed well, not yet included, later I will add a review
Great set to play mobile games especially for FPS
All serves 100% I could play cod and ping are problems from my Huawei with android.
work perfect i win East on call of duty mobile now thx alot A+++++
Got very much
Great kit but on my ppcophone F1 not working
Получил посылку, проверил в работе! Спасибо, все работает отлично!