SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
Great mouse! We have to get used to it. To the quality there are no complaints at all, it is chic!
It is not clear how much DPI, there is no information on the box and the mouse. The body is a little curve, not critical. When ordering, it was written delivery to the Post Office, the Post Office was chosen, but for some reason on the parcel written the final address of the post office and I had to receive it myself on the mail without notifications and SMS.
The mouse came on time. Packed perfectly. In the box except the mouse instruction and stand. Don't worry about delivery plus-our mail does not deliver goods for free to the door. The mouse is big, but I'm fine in my hand. Firewood is downloaded from the off site. There were problems with connecting to a computer. The mouse connected and turned off every 5-10 seconds. It is treated with this connection to the main port on the computer, in additional wisbee incorrect operation of the mouse. The backlight works. About the Games-checked on the Metro Exodus and Crysis-s-flight is excellent. And in the strategies there are bargains of the cursor, but not critical (desperados 3 and girzov tactics). I took the mouse because I got sick joint on my hand and it hurt to work and play with a normal mouse. Purchase is satisfied with the store of successful sales!!!!!! Thanks;)
Mouse fire, damn only mixed up wanted wireless and so the rules in general, the next will be wireless definitely, the wire is very thin
It took time to arrive (covid-19), it is really great. And works very well with my MacBook Pro retina.
At first he doubted... On the second day I get used to it! Like it!)
Perfect even for my hand which is small fits correctly, the Bluetooth works correctly and is saved with batteries to prevent your loss. Very nice and soft to the touch.
It came fast, two weeks. It's unusual. Very soft buttons, well very soft. Let me add it.
Excellent mause, nice elegant and big, works perfect
The product is very good, the quality feels great, the colors are nitides, I got super fast, about 2 weeks. I 've been testing it for a week and everything's fine. You'll get used to it slowly. I recommend it