SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Egyptian Pound (EGP)
Euro (€)
Indian Rupee (Rs.)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swedish Krona (SEK)
Swiss Franc (CHF)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
United Arab Emirates Dirham (AED)
Works well. Playmarket full, not circumcised
In addition, it is fully descriptive and fully operational. Pristyrzha brzo and with Kurier until vkschi. Give it to me!
All excellent prefix excellent all flies, the only thing is 11 Android cut that-whether there is no cart and many applications and APK files are not put from third-party applications, I will and so the prefix itself and the iron are excellent. I reached Tomsk in 10 days I ordered from Russia. I recommend the store and the goods.
The prefix is fully working, fast. delivered by courier in 6 days.
Not to prove it. Perfect timing, fast shipping, well packed
Delayed on the way for 3 days, and so good smart TV box, heated of course, but this is written everywhere is solved easily
Works. What else to say here) reviews in the Internet a bunch. Just like the firmware. I put myself from slimbox with ATV. About cooling. This is the best boxing in this regard! Just remove the cover and flip the Wi-Fi antenna on the watch and everything! 70 & deg; C maximum. When watching a video about 60 ° C. And the need to change the radiator and collective farm the fan. Well done! In others, the processor of the snits under the board and such a trick will not be rolled.
The prefix is normal, but the delivery of the courier from Russia is tryndets, without a call, without warnings a week from the delivered period brought in, and in the beginning,, in general, in the new application with delivery especially from the homeland one hemmora
order came on time and in good condition.
Corresponds to the description. I had to change the cooling. Put the radiator from the motherboard and saw the body. The regular radiator and heat glue, applied by a small drop on 1/3 CIT gave a temperature of 78 degrees alone, including yutub, 97 and trotl scary. Now above 58 does not rise.
Everything was fast, I will put slimboxtv
Everything is fine, it's a pity only so carelessly refer to the cooling of the processor, I already finished, the temperature is not more than 53 ° C, I do not think it't Made a hole and put on the usual paste radiator with springs, there are such, the springs are lined on the cover, without any glue
Arrived perfect product, fast, amazing finish, true to described storage, very fast, updated Android loved.
PACKAGE ARRIVED AND I PUT IT TO TEST, I MUST ADMIT ITS PRETTY FAST, I LIKE THE FACTS YOU CAN SELECT SHORT CUTS (APPS) ON TO THE MAIN PAGE. SOME OF THE ADDONS ARE NOT WORKING WHICH CAN BE UNINSTALLED AND INSTALL NEW WORKING ADDONS, LOVE THE FACT ITS ROOTED, I HAVE TWO COMPLAINS (1) NOT KODI BUT KDMC WHICH CAUSING ISSUES WITH SOME OF THE ADDONS WITH ERROR CODE "FAIL TO INSTALL DEPENDENCY" AND OTHER ERRORS. (2) THE USB PORTS POWER SUPPLY ARE NOT POWER DOWN WHEN THE BOX IS TURNED OFF LEAVING THE COOLING FAN TO RUN...... OTHERWISE I AM VERY SATIFY WITH THE TV BOX. CAN I STILL PURCHASE THE VOICE CONTROL FOR THE TV BOX?
I recommend to everyone this store fast delivery 10 days to Germany. The parcel came in excellent condition the package is not crumpled packing whole, TV box Super all flies there is Ruth, I'm delighted (I have something to compare) thanks to the store to the
Works fast. Android TV firmware. Google Play only has apps for Android TV
The order was in a matter of days to Novgorod, track, was in the top five in the office, store recommend.
The reputation of hard to earn, but very easy to lose. First changed point of delivery, and then in promised time not missed. Connected, it worked until ковыряюсь.
Order came quickly and match the description. It works
Set-top box happy work quickly. Fast delivery directly to the door just over a week before Krasnoyarsk free of charge. Prodovtsa recommend.