SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TekPanda (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tekpanda.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
все отлично, доставили за 3 дня, прямо в руки. качество отличное, настройка простейшая, все работает замечательно.. Рекомендую))
Camera bomb, ordered from Russia came 4 days before UFA. in total darkness, it removes only black and white in the afternoon. If you want to look at the review on it how to connect and how to configure dial in the search for yutuba dimikufa
Compliant product simple to use see resistance in time
Compact size, fast delivery The store additionally sent a video material to connect to the camera
Perfectly working and amazing results very satisfied with delivery and results.
Ordered two cameras and they came quickly! The parcel was from Moscow! With one camera all is well but with another problem, no sound (barely heard and loud shrustit when turning the camera, something with the mechanism). Here I think to open a dispute or what to do, and so the cameras are good. I bought such a camera two years ago and it clearly works questions there and here I can see the marriage got me! That's how to be me and what to do?
verry good but. if you have a little dark it will go to night vision.. a bit to sensitive for me.
Cool toy .... I do not know how to use it yet. -But she was interested. It works, I like it. Connected-not immediately, but helped the roller from the store and the reset button. Delivery quickly and to the apartment. Picture in color-only in good lighting in the room. Less light-turns on infrared illumination and b/w. It's great that there is a two-way connection by sound. From below there is a thread for a tripod.
The camera came for a week IML to the doors, the picture quality is normal for its money, like a nanny and control of children copes. Bought for 1333 with a coupon without a flash drive, inserted his 16G., writes on it without problems, its money is definitely worth it.
Works fine
Hi everybody! Unfortunately chose delivery from Russia and it was a mistake, since our arms are jammed everywhere and everywhere. In short, instead of the camera sent a Bluetooth column, the cost is good on equal to the camera. Of course, when unraveling was a huge raging, waiting for one, in fact received another, the good of the whole photo video report was fixed, which played my hand. I thank the store that he did not gas, and realized that the culprits of all this mess of these sorcerers from Moscow. Got the money back and left me a column. All good, and don't get sick.
Very fast delivery! Works very well and good picture! I am very satisfied :-)
The camera is excellent, it shoots in good quality. Reacts to movements. Night Mode also works properly, everything is well visible. The store is sociable, the goods quickly arrived. Hung on the entrance above the door. We plan to buy one more, for tracking pets. By the way, a convenient sound recording function and you can talk through the app to the camera.
Ordered the 26/10 and received the 29/10, a record in terms of speed because shipping from France while during my first order, it was sent from China. Product always works well.
Can camera and good but can't check, the camera requires a WiFi router and the Internet on another do not connect, in general, in vain bought, I will stay for sale on Avito. The store is cool sociable, the order came quickly and all as in the description. The main thing is that there was an Internet and a router, and I will look for another option
the camera was easy to set up and worked straight away. the delivery was fast and the packaging was good. I recommend the item and the store
Good Quality,i like it. Thank to store for making shipping faster.
good quality fast delivery thank
камера хорошоя. пришла невероятно быстро через сутки!!! вещь полезная.
пришло быстро. Все супер. подключил, работает отлично.